Impacto de la gestión administrativa en la optimización de los servicios públicos: Una revisión sistemática
DOI:
https://doi.org/10.47606/ACVEN/PH0448Palabras clave:
Gestión, servicios públicos, eficiencia, gestión pública, revisión sistemáticaResumen
Este estudio revisa de manera sistemática la evidencia científica sobre la influencia de la gestión administrativa en la optimización de la prestación de los servicios públicos. Se realizó una revisión sistemática conforme a las directrices PRISMA, identificándose 1,411 registros publicados entre 2020 y 2024 en Scopus, Web of Science, ScienceDirect y SciELO. Tras aplicar los criterios de inclusión y exclusión, se seleccionaron 22 estudios para la síntesis cualitativa. Los hallazgos indican que las deficiencias en las competencias gerenciales, la limitada integración digital y la débil articulación estratégica restringen las mejoras en el desempeño del servicio público. Por el contrario, la adopción de la gestión basada en resultados, la innovación tecnológica y la reingeniería de procesos se asocian de forma consistente con una mayor calidad del servicio, mayor capacidad de respuesta institucional y un mejor desempeño operativo. Estos resultados aportan evidencia relevante para la toma de decisiones en contextos institucionales diversos.
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